Refund Policy

Refund & Cancellation Policy

Last updated: 2026-07-01

This policy sets the cancellation and refund rules for the data & analytics software (SaaS) subscription service provided by “Owl Labs” (the “Company”). It follows Korea's Act on Consumer Protection in Electronic Commerce, the Door-to-Door Sales Act (continuing transactions), and the Consumer Dispute Resolution Standards (internet information service). Refunds are paid to the original payment method within 3 business days of the request.

1. Withdrawal (within 7 days of purchase)

You may withdraw your subscription within 7 days of payment. In that case the Company charges no penalty or damages and issues a full refund. However, given the nature of digital content, if you have already used a substantial portion (e.g. heavy use of PRO-only features), refunds may be limited to the extent permitted by applicable law.

2. Mid-term cancellation after use (continuing transaction of 1 month+)

You may cancel anytime during the contract period; the refund is calculated as:

Refund = amount paid − {(amount paid ÷ term × days used) + 10% of amount paid}

(The amount for the period already used plus a 10% penalty is deducted.) On cancellation, auto-renewal stops from the next billing cycle.

3. Cancellation due to the Company's fault

If normal use is impossible due to the Company's fault (e.g. a serious service failure) and you cancel, the Company refunds the full remaining-period fee plus an additional 10%.

4. Auto-renewal & how to cancel

  • Subscriptions auto-renew monthly/yearly by default.
  • Cancel directly at My Page → Manage Subscription, or by emailing the address below.
  • For international payments (PayPal), you can also cancel the recurring payment directly in your PayPal account.

5. Other

  • The Company does not unfairly restrict refunds or objections via mandatory-use periods or similar.
  • For discounted sign-ups, refunds are based on the amount actually paid (after discount).
  • Payments and settlement are handled through payment/reseller providers designated by the Company (e.g. Toss Payments, PayPal, Paddle); refund timing may vary by payment method.

6. Refund requests (Contact)

For refund/cancellation inquiries, contact contact@oneulstock.com or use My Page → Manage Subscription. For details, see Article 7 of the Terms of Service.